| Maximise quality and productivity |
Operational excellence:
- Business process automation
- Quality assurance
- Lean production techniques
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| Understand the drivers of business performance |
Value chain analysis – analysis of the interaction patterns between suppliers, internal teams, and customers |
| Translate market insights into valuable products |
Product line management:
- Analysis of market and customer needs
- Systematic analysis of commonalities and variabilities
- Identification of product and service opportunities
- Rationalisation of existing portfolios
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| Monitor supply chain performance |
Service level management:
- Analysis of key objectives
- Definition of performance metrics
- Definition of service levels
- Specification of concrete incident and problem resolution procedures
- Facilitation of negotiations between customers and suppliers
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