HiNZ Conference 2018

The 2018 Health Informatics New Zealand Conference took place in Wellington from the 21st to the 23rd of November. As part of this conference, S23M staff facilitated an Open Space workshop and gave a presentation:

Workshop on deploying trust building, thinking, and learning tools

The participants in this half-day Open Space workshop came from a diverse range of organisations across the healthcare sector. Jorn Bettin and Andrew Shewring facilitated the discussion.

After a short round of introductions, the participants outlined the following problem statements:

  1. Workplace bullying
    • Team dynamics
    • It seems to be everywhere in New Zealand
    • The level is best described as toxic
  2. How to incentivise change in behaviour and thinking
    • Without using carrot and stick
    • How to gather intelligence from people
  3. Constant change
    • Changes in contractual obligations
    • New and updated technologies
    • The effects of change on skilled and unskilled staff
  4. The tension between defined roles and the need to collaborate and innovate
    • How to make good use of all skill sets that people have to offer
    • How can we change the culture?

Read the full article on the results

Catalysing behaviour change and improving knowledge sharing in Emergency Departments

Authors: Keith Duddy and Andrew Shewring

Presented by: Andrew Shewring

One of the challenges faced by hospital emergency departments (EDs) is the over-prescribing of unnecessary treatments, including drugs, scans and pathology tests. Practitioners tend to focus squarely on treating the patient under their care, which usually results in excellent outcomes for patients, but the associated costs can be unpredictable or excessive.


The presentation consisted of three main parts:

  1. Emergency department context and challenge
  2. S23M's techniques for knowledge sharing and learning
  3. The bigger picture: improving organisational cultures in the healthcare sector

Download the presentation slides (4 MB)

References and further information