HiNZ Conference 2018
The 2018 Health Informatics New Zealand Conference took place in Wellington from the 21st to the 23rd of November. As part of this conference, S23M staff facilitated an Open Space workshop and gave a presentation:
- Workshop on deploying trust building, thinking, and learning tools
- Catalysing behaviour change and improving knowledge sharing in Emergency Departments
Workshop on deploying trust building, thinking, and learning tools
The participants in this half-day Open Space workshop came from a diverse range of organisations across the healthcare sector. Jorn Bettin and Andrew Shewring facilitated the discussion.
After a short round of introductions, the participants outlined the following problem statements:
- Workplace bullying
- Team dynamics
- It seems to be everywhere in New Zealand
- The level is best described as toxic
- How to incentivise change in behaviour and thinking
- Without using carrot and stick
- How to gather intelligence from people
- Constant change
- Changes in contractual obligations
- New and updated technologies
- The effects of change on skilled and unskilled staff
- The tension between defined roles and the need to collaborate and innovate
- How to make good use of all skill sets that people have to offer
- How can we change the culture?
Read the full article on the results
Catalysing behaviour change and improving knowledge sharing in Emergency Departments
Authors: Keith Duddy and Andrew Shewring
Presented by: Andrew Shewring
One of the challenges faced by hospital emergency departments (EDs) is the over-prescribing of unnecessary treatments, including drugs, scans and pathology tests. Practitioners tend to focus squarely on treating the patient under their care, which usually results in excellent outcomes for patients, but the associated costs can be unpredictable or excessive.
Structure
The presentation consisted of three main parts:
- Emergency department context and challenge
- S23M's techniques for knowledge sharing and learning
- The bigger picture: improving organisational cultures in the healthcare sector
Download the presentation slides (4 MB)
References and further information
- Takeuchi, Nonaka. (1986). The New New Product Development Game.
- Nonaka, Toyama, Hirata. (2018). Managing Flow: A Process Theory of the Knowledge-Based Firm, Palgrave Macmillan.
- Cumin, D., Skilton, C., & Weller, J. (2016). Information transfer in multidisciplinary operating room teams: a simulation based observational study. BMJ Qual Saf, bmjqs-2015.
- S23M MODA + MODE methodology
- S23M Cell Platform
- PROSOCIAL: An evidence-based method that improves teamwork for groups of any kind
- Laloux, F. (2014). Reinventing Organizations. [Short introductory video]
- Peter Senge on organisational learning and leveraging collective intelligence
- Quarterly unConference on Interdisciplinary Innovation and Collaboration (CIIC)
- S23M survey on organisational learning and creativity