One of the challenges we faced was working out how to transition from prototypes into product development, and then obviously to active customers. We have been struggling to bridge the gap. S23M spent 4 to 6 weeks with us and engaged with the R & D group and the technology division, and also with the wider business to get a deeper understanding of the context. And that was very good.
The output was very good as well. The report, and especially the process of discussing it in depth with us as a group, and then also incorporating the outcomes of the discussion in the final report certainly made the teams aware that prototyping and product development represent two distinct phases that need to be well coordinated.
The recommendations were absolutely supported by the participants. We have now seen the transition eventuate in relation to a recent new product development effort within our business. We certainly see the benefits for us.
The professionalism, the way that Jorn and Ruben interacted with the teams, and the skills that S23M brought were exceptional, top rate. I was surprised at how well the teams engaged with you guys.
Richard Spelman, General Manager R & D